Privacy Policy
Privacy Policy
Welcome to CanHelp Move (“CanHelp Move”, “we”, “our”, or “us”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when using our website, applications, AI services, and related products.
By using CanHelp Move, you agree to the practices described in this Privacy Policy.
1. Who We Are
CanHelp Move is an AI-powered relocation platform designed to help individuals and families discover cities that best match their lifestyle, career goals, financial situation, and personal priorities.
2. Information We Collect
Depending on how you use the platform, we may collect:
Account Information
• Name
• Email address
• Google account information (if signing in with Google)
• Account preferences
Relocation Assessment Data
When completing our assessment, we may collect information such as:
• Current country
• Preferred destinations
• Lifestyle preferences
• Family information
• Career information
• Budget
• Housing preferences
• Climate preferences
• Safety priorities
• Education preferences
• Healthcare priorities
• Remote work preferences
• Other relocation-related answers voluntarily provided
AI Conversations
If you use AI Advisor, we store:
• Questions submitted
• AI responses
• Conversation history
This allows you to continue previous conversations and improve your experience.
Payment Information
Payments are securely processed by Stripe.
We do not store:
• Credit card numbers
• Security codes
• Banking credentials
Payment processing is handled entirely by Stripe.
Technical Information
We may automatically collect:
• IP address
• Browser type
• Device information
• Operating system
• Session information
• Cookies
• Analytics data
• Crash reports
3. How We Use Your Information
We use your information to:
• Generate personalized relocation recommendations
• Produce AI-powered reports
• Deliver purchased products
• Provide AI Advisor conversations
• Improve our recommendation engine
• Respond to customer support requests
• Prevent fraud
• Secure our platform
• Process payments
• Improve website performance
• Send important service-related communications
4. AI-Generated Recommendations
CanHelp Move uses artificial intelligence to generate relocation recommendations based on the information you provide.
Although we strive for high-quality recommendations, AI-generated content should be considered informational only and should not replace professional legal, immigration, financial, tax, or real estate advice.
5. Cookies
We use cookies to:
• Keep you signed in
• Remember your preferences
• Improve website functionality
• Analyze traffic
• Improve performance
You may disable cookies through your browser settings, although some features may not function properly.
6. Third-Party Services
We may use trusted third-party providers, including:
• Stripe (payment processing)
• Google Authentication
• Cloud hosting providers
• Analytics providers
• AI service providers
• Email delivery services
Each provider processes information according to its own privacy policy.
7. Data Security
We use industry-standard security measures designed to protect your information against:
• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration
No online system can be guaranteed to be completely secure, but we continuously work to protect your data.
8. Data Retention
We retain your information only as long as necessary to:
• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
Users may request deletion of their account and associated personal data, subject to applicable legal requirements.
9. International Users
CanHelp Move serves users from multiple countries.
By using our services, you understand that your information may be processed and stored in jurisdictions different from your own.
10. Children’s Privacy
Our services are intended for individuals aged 18 or older.
We do not knowingly collect personal information from children under 13 years of age.
If we become aware that such information has been collected, we will promptly delete it.
11. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access your personal information
• Correct inaccurate information
• Delete your information
• Restrict processing
• Object to processing
• Request a copy of your data
• Withdraw consent where applicable
To exercise these rights, please contact us.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The updated version will be posted on this page with a revised Effective Date.
Continued use of CanHelp Move after changes become effective constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions regarding this Privacy Policy, please contact us.
CanHelp Move
Email: support@canhelpmove.com
Website: https://canhelpmove.com
Last Updated: July 1, 2026